vennie · Cost Analysis

What does your Customer
Service really cost?

Most shops only look at salary cost. What they miss: goods cost, escalations, and repeat contacts. Enter your order volume and we will show the full picture.

Your Shop
Orders
How many orders do you receive per month?
People
Full-time employees in customer support.

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1 Basics
€
Average basket value.
€/h
Employer overhead is added automatically (factor 1.5).
h
2 Ticket Volume
What data do you have?
Tickets
Directly from Zendesk or your helpdesk.
3 Ticket Mix % of volume
%
%
%
%
%
%
%
4 Handling Time per Ticket
Min.
min
min
min
min
min
min
5 Cost Behind Tickets
%
% of complaint cases that are refunded.
%
% resolved through replacement shipment.
€
Includes pick and pack.
%
Revenue minus COGS.
6 Hidden Costs
%
Same customer, same issue, more than once.
%
min
All data is confidential and not stored.
Monthly Total CS Cost
–
of which - can be automated with vennie · - per year
Cost per Ticket
–
Cost per Order
–
Goods Cost / Month
–

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Monthly Total CS Cost
–
of which - can be automated with vennie · - per year
Cost per Ticket
-
average across all types
Cost per Order
-
including goods cost
Goods Cost / Month
-
refunds + reshipments
Effective Hourly Wage
-
incl. overhead and downtime
Automation Potential
-
conservative estimate
CS Share of AOV
-
per order
Breakdown by ticket type Goods cost = refunds + reshipments
TypeTicketsLaborGoodsTotalAuto.
Benchmark: Cost per Order vs. Market Average
Market average
€2,80
Your shop
–

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* Calculation is based on your inputs and industry-average assumptions. Effective hourly wage = gross wage x 1.5 (incl. employer contributions, vacation ~13%, sick leave ~6%, holidays and other factors). Automation potential is conservatively estimated at 50% of labor cost. No guarantee of absolute accuracy.